Help
Short answers about privacy, limits, formats and browsers.
Privacy and processing
- Do my files get uploaded?
- No. Every tool runs in your browser. The badge "Processed in your browser · nothing uploaded" appears only on tools where that is literally true, which today is all of them.
- Then why do I need an internet connection?
- To load the page and the tool's code. After that, processing works offline. A full offline mode (installable app) is on the roadmap.
- Where does the exported file go?
- It is saved by your browser like any download. Nothing is kept on our side.
Limits
- How many files can I process for free?
- 8 exports per day, up to 500 MB each. The counter resets at midnight UTC. Opening, previewing and adjusting a file does not count — only exporting does.
- Why is there a limit if nothing is uploaded?
- It keeps the free tier sustainable and tells us how much demand there is for Plus. The limit is enforced softly; it is not a security boundary.
- Very long files fail with a memory message. Why?
- Effects that require decoding turn a compressed file into raw samples, which takes several gigabytes for hours of audio. Use the no-re-encoding cut for long files, or split them first.
Formats and browsers
- Which formats can I export?
- MP3 and WAV everywhere. M4A/AAC, FLAC and Opus depend on your browser's built-in encoders; the export menu shows only what your browser can produce.
- Why can't I make an .m4r ringtone in Firefox?
- Firefox has no AAC encoder. Use Chrome, Edge or Safari for .m4r, or export an MP3 ringtone.
- Which browsers are supported?
- Current Chrome, Edge, Firefox and Safari on desktop and mobile. Safari 17 or newer is needed for keeping files between tools.
Plans and account
- Is there a paid plan?
- Not yet. Plus is described on the pricing page; leave your email there and we will tell you when it launches. No account is needed for the free tools.
Something else? Write to hello@batonbox.com.